Privacy Policy

Last updated: October 2025

1. Introduction

AgentEng ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automation platform and services.

2. Information We Collect

We may collect information that you provide directly to us, including:

  • Contact information (name, email address, phone number)
  • Company and professional information
  • Technical data related to your use of our platform
  • Communications you send to us

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Respond to your inquiries and provide customer support
  • Send you technical notices and support messages
  • Communicate with you about products, services, and events
  • Monitor and analyze usage patterns and trends

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our platform is hosted on secure AWS infrastructure with industry-standard security practices.

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as necessary to provide our services, comply with legal obligations, or protect our rights. We may share information with trusted service providers who assist us in operating our platform and conducting our business.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to:

  • Access and receive a copy of your personal information
  • Request correction of inaccurate data
  • Request deletion of your personal information
  • Object to or restrict certain processing of your data
  • Withdraw consent where processing is based on consent

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@agenteng.ca

Location: Waterloo, Canada